Issues Resolved

• Custom sound-mappings are now properly active when multiple sound packs are present.
• Queue Status no longer has rendering issues in non-US-English display under particular circumstances.
• Call Recordings no longer has rendering issues listing recordings in certain circumstances.

Issues Resolved

• Switchboard is no longer behaving inconsistently under a particular set of circumstances.
• Incorrect phone-registration passwords no longer cause system problems.
• The IP Configuration no longer returns an error when changes are saved for a system with multiple NICs.
• Ranged Caller ID Rules no longer limit the extensions to 3 digits.
• Consistency improvements are in place for the BLF and calls on Converged Phones.
• Outbound SMTP Username and Passwords fields can now be blank.
• The Acknowledge Call setting no longer persists to subsequent actions.
• Incoming Call Routes no longer have prioritization problems under particular circumstances.
• Call Reports by phone extension no longer have display issues in particular circumstances.
• Minimalist Mode no longer causes problems with the display of Setup > Admins > Manage and permissions.
• Moving a Phonebook entry from 'Normal' to 'Extended' no longer fails under particular circumstances.

For best practices on Updating to a new version of Switchvox, see Updating the Switchvox Software Version. For an overview of the new features in 5.X, see What's New in Switchvox 5.0?

New Features

• Converged Phones and the InCall Menu
• Queue Logs and new criteria in Queue Reports
• Concurrent Calls Report
• Bulk Modify for phone-type extensions
• Outgoing Call Rules have failover options
• Caller ID rules and incoming DID rules can now be ordered
• Concurrent Calls Report
• Reminder Notes help you stay organized

Enhanced Features

• Main Menus have changed
• Phone Setup no longer creates extensions
• Managing phone-type extensions is different
• Enable extension dialing is now handled in each IVR
• Extensions Groups are more flexible, and available in more areas
• Queue Status is now just for today (queue reporting offers historical data)
• Enhanced Charts under Reporting
• Many subtle, yet highly useful UI changes

New Features

Converged Phones

Find out all about the new Converged Phones and InCall Menu features in the Features and Support sections. To set up Converged Phones go to Features > Converged Phones in the Extension Suite (/main).

Queue Logs & Reports

You'll find detailed information in the queue logs and reports. Now you can see where callers are abandoning your queues, how your queue members are performing in their queues, and more. This new information can help you refine your business processes, and make staffing decisions based on real data. Also, Queue Reports are now available as Scheduled Reports.

This new information will be available in queue logs and reports beginning on the date and time that you update to version 5.0.

Concurrent Calls Report

Prior to version 5.0, concurrent calls were displayed on the Current Calls page. Concurrent Calls is now available as a report that shows concurrent calls by type or provider, for a range of dates and times. (Reporting > Call Reports > Concurrent Calls)

This new information will be available in concurrent calls beginning on the date and time that you update to version 5.0.

Bulk-Modify for Changing Multiple Phone-type Extensions

Bulk-Modify Extensions (Setup > Extensions > Manage) is a new tool that lets you modify the settings of multiple phone-type extensions. You just collect the extensions you want to modify, then create a set of modifications to make on all of those extensions.

Outgoing Call Failover Options in 5.0

Outgoing Call Rules now have a failover feature, and you can add up to five failover routes. This means that you don't have to create multiple rules to cover failover.

Ordering Call Rules in 5.0

Reminder Notes

Several Setup tools now have Note capability so you can annotate items you create:

• Extension Groups
• Outgoing Call Rules
• Outgoing Caller ID Rules
• Incoming Call Rules
• Incoming DID Routes

Enhanced Features

Main Menus

The new menus group your Switchvox tasks together more effectively. If you mouseover the new menus, you'll easily see where everything is. 

Here are some menu changes that might be of particular interest:

• Phone Set up is now Setup > Extensions > Phones.
  In 5.0, you can no longer create an extension from the Unconfigured Phones page, you must have the extension available to choose from in that interface.
• URL Manager is now Tools > PBX Tools > Event Triggers
• Voicemail Templates and SMTP settings are now under Tools > Notifications
• Hardware Setup is now Server > Maintenance > Telephony Cards
• Network Settings is now Server > Networking > IP Configuration
• System Status is now Server > Diagnostics > Connection Status
• Disk Usage information is now on its own page: Server > Diagnostics > Disk Usage

Managing Phones with Phone Setup

Phone Setup is now available from Setup > Extensions > Phones. In 5.0, there are also some specific changes:

• Unconfigured Phones
  You can no longer create an extension from the Unconfigured Phones page, you must have the extension available to choose from in that interface.
• Configured Phones
  You can now easily assign a different extension to a configured phone. Click the phone's Details icon to do this.

Managing Phone Extensions

The following are changes to the individual phone-extension page:

• Extension can be dialed from an IVR is no longer set per-extension, it's set in the IVR options. Every extension that was previously set to allow dialing from an IVR is now part of an Extension Group call Can Dial from IVR.
• Phone settings that were previously set in the Extension Suite can now be set from the Admin Suite also. (These phone settings require a Phone Feature Pack.) You can use these settings in Extension Templates, too, to keep your extension settings consistent.
• Outgoing Call Rules are now managed as a collection. You can put a rule into the collection as Allow or Deny. If a rule should be ignored, then leave a rule out of the collection.
• Extension Groups are now managed as a collection. You can put as many Extension Groups in the collection as you want, but remember Groups can now contain Groups. For example, you might have a Group called Sales California, and one called Sales New York. If you need a Group that includes sales people on both coasts, create a Group called Sales All, and put the CA and NY Groups into the Sales All Group.
• Permissions for all of the Switchvox features have been grouped to help you manage them more easily.

New IVR Option—Enable Extension Dialing

Enable Extension Dialing lets you specify an Extension Group that can be dialed from the IVR. If a Group is specified, any extensions in that Group can be dialed from the IVR.

If you have existing IVRs that are allowed to dial extensions, this option will be set to the Extension Group Can Dial from IVR (which was created when you updated to version 5.0). You can change this option throughout your IVRs, and you can change or delete that Extension Group.

Managing Extension Groups

Collection Tools

Now you can put items in a collection, mark items with a particular setting, and put items in order. Here are the uses for this new tool:

• Manage phone extensions—Outgoing Call Rules. Put a rule into the collection marked Allow or Deny. If the extension should ignore the rule, then do not put the rule into the collection.
• Manage phone extensions—extension groups. Put a Group into the collection if the extension belongs in that Group. Keep in mind, Groups can contain Groups now, so your extensions probably don't need to be in lots of Groups.
• Extension Groups. Put any extension or Group into the collection. Non phone-type extensions are ignored where appropriate. For example, if a Group is a Queue Member, only the phone-type extensions are actually considered members.
• VOIP Providers—Outgoing Call Rules. Put a call rule into the collection marked Allow or Deny. If the rule should be ignored, then do not put the rule into the collection.
• VOIP Providers—SIP Provider Host List.
• Scheduled Call Recordings. Put extensions, Extension Groups, or Call Queues into the collection to be recorded.

Tabs for Viewing and Editing

Horizontal tabs are used to break up extra-long pages.

Error Correction Assistance

As you enter information in Switchvox, errors are identified so you can correct your entries quickly and efficiently.

Icons/Buttons

Many repeated actions, such as Modify, Delete, and Preview are now represented with icons not words.

Browsers

See Switchvox Browser Support for information about which web browsers are supported for version 5.0.

Web Suite Minimalist Mode

Web Suite Minimalist Mode allows administrators and extension owners display the Web Suite interface with reduced graphics.

If Minimalist Mode is set to Yes

• Background graphic and larger graphics on buttons and tabs are removed.
• Some text, especially in section headers, is smaller.
• Animations are removed.

Spanish & Italian Languages

If you are using the Switchvox web suite in Spanish or Italian, be sure to update to version 5.1. 5.0.x versions do include full language support.

Issues Resolved

• Updates that were downloaded but not applied within 14 days now revert back to the options 'Download' and 'Download and Apply.' Although the download process must happen again, the process checks for and uses the files on disk.

Enhancements

• A new Automatic IP Blocking feature is going to block network access for suspicious IP numbers. This is on by default, but the settings can be changed. (Machine Admin > Access Control)
• Strong passwords are now required for extensions and phones. This is on by default, but you can turn it off. (Extensions > Extension Settings)
• The Download and Apply options have been separated in the Updates Process. (Machine Admin > Updates)
• Tech Support access is now simplified. (Diagnostics > Tech Support)
• Echo cancellation can be disabled on the hardware, so that all echo cancellation is handled by the software.
• Wait Duration setting is now available for a PRI Bearer Channel.
• Hardware configuration span options now have additional options for Timing Source.

Issues Resolved

• Backups that exceed 2GBs are now split into multiple files. To restore a multi-file backup, select the 'svmeta' file.
• When fax notifications are forwarded, they now contain a title, subject, and body.
• Ampersands no longer cause a problem for the directory on a Polycom phone.
• Current Calls shows the correct destination number when a fax comes into a DID that has 'Process all calls as fax' enabled.
• Monitoring processes no longer send email to the administrator.
• The Concurrent Calls graph displays the correct information for incoming, internal, and phones in use when there is just one outgoing call.
• Grayscale JPG images are automatically converted to RGB so that they can be displayed correctly.
• The snom 820 and 870 are now set to the correct language for the web interface.
• Queue and IVR sounds are undisturbed after adding a non-US English soundpack.
• API: callReports.search response now returns date data correctly.
• Call logging no longer misses particular calls under particular circumstances.
• The directory extension no longer has trouble finding extensions within a new or changed extension group.
• switchvox.call auto_answer now responds correctly.
• Error logs now make it clear that an incoming call failed to be received as a fax because it was a voice call.
• Switchboard Phonebook entries for peered Switchvox extensions correctly show presence when the peered extension is on a call.
• Changing the 'RTP Port Range' setting for a VOIP provider no longer requires a Software Restart.

Issues Resolved

• Faxes no longer fail on a DIS command of an incompatible length.

Issues Resolved

• The IP Address for phones that are displayed in Phone Setup has been improved for accuracy.
• Polycom phones no longer have a permission error caused by changing the phone's IP Address.
• The IVR action 'Alter Caller ID' now allows a value of 0.
• A new advanced option in Phone Setup allows removal of the default alternative host.