An Even Better Way To Communicate
Switchvox SMB Version 5.0
 

Enhanced Mobility

With Fixed Mobile Convergence (FMC), you can work where you want to and how you want to. Easily transfer calls from your cell phone to your desk phone transparently without disturbing the conversation. Easily accept calls on multiple phones and designate a central place for your voicemail messages. Your Switchvox extension is the central number for callers to reach you.

Work Where and How You Want to Work

Fixed Mobile Convergence

With enhanced Fixed Mobile Convergence (FMC), you can receive, transfer and record calls from any location.

Test Drive FMC!

 

 

mobility_features_no_background.pngSeveral Phones,
Just One You

The Converged Phones feature lets you set all your phones to work with and act like your Switchvox extension. It keeps things simple no matter where you are.

keypad.pngEasy Call Transfers

With an InCall Menu, from any phone, you can access instructions and commands to easily acknowledge, transfer, and record calls on-demand.

 

Easier-to-Use and Smarter

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Ease-of-Use

With very little retraining, administrators can take advantage of the faster, state-of-the-art user interface that makes Switchvox so easy to use.

Switchvox is Smarter

Now adminstrators can easily see detailed reporting information for their call queues, right down to the caller, time of day, and details such as "abandoned calls," "paused members," and more.  Not to mention, Extend API has been enhanced to allow for further customization of Switchvox and integration with 3rd-party applications.

Improved Queue Reporting

With detailed reporting, instantly see what's happening in your queues to continually improve your sales and customer service processes.

Queue Logs

Find out all the details about every call that comes to a Switchvox queue. See how many calls have been dropped, abandoned, and redirected. Correlate data from the logs and reports and see trends with your calls to better staff your queues and manage your calls with Switchvox.

More 5.0 Features!

Take advantage of help notes, new Extension Groups options, and a faster, state-of-the-art interface—all included in version 5.0.