Full Feature List

Call Queues

Invisible Queues
Remote Queue Members
In Queue Music or Messaging
Queue Experience
Caller Experience
Music on Hold Per-Queue
Visualize Your Queues
Queue Announcements
Permanent and Login Queue Members
Permanent Queue Members

IVR

Ringing Options
IVR Courtesy
Alter Caller ID
Extension Dialing
Record Digits
Play Sound
Say Digits/Letters
Get Extension Type
Say a Number
Check User Password
Go to Another IVR Menu
Say Date/Time
Play Sound From URL
Record Sound
Time Based Clause
Send to External Number
Merge Sounds
Change Language
Perform Math
Set Distinctive Ring Hint
Concatenate Variables
Send Call Values to a URL
Dial Extension
Set & Get Global Variable
Send an Email
Store a Recorded Sound in Sound Manager
Gate Keeper
Get Extension Status
Play Recorded Sound
Upload Recorded Sound
Conditional Clause
Send to Voicemail
Send a Recorded Sound to Voicemail

Switchvox Apps

Extend API
Switchvox Mobile
Click to Call
Word, Excel & PowerPoint Integration
Integration with Microsoft Office
Firefox Integration
Google Maps Panel
Easy Switchboard Access

Mobility

Acknowledge Call
Converged Phones
Switchboard for Mobility
InCall Menu
One Mailbox, Many Phones
Send to Voicemail Action
Ring All Action
Same Caller ID, Different Phone
Forward Calls
Cascade Calls Action
Integrated Fax Viewer

Extension Management

Extension Templates
3 to 6 Digit Extensions
Extension Groups
Permissions Per-extension
Bulk Import for Extensions
Bulk-Modify for Extensions

PBX Tools

Multiple Administrators
Flexible Incoming Call Routes
Flexible Outgoing Call Routes
Connection Status View
SNMP Monitoring
Current Calls View
Music on Hold in MP3
Automated Call Recording
Server Info & Disk Usage
Custom Company Directories
Diskspace Quotas for Mailboxes
Custom Time Frames
Music on Hold Announcements
Custom Sound Manager
Outgoing Caller ID Control
The Switchboard
Ordered Call Rules
Admin Notes

Technology Choices

Unlimited VOIP Providers
Peered Switchvoxes
Digital Phone Lines
Analog Phone Lines
IP or Analog Phones
Video Calling
Special Codec Support
Failover Options for Outgoing Calls

Notifications

Fax Notifications
Custom Voicemail Notifications
IMAP Mailbox

Call Control

Transfers
Call Pickup
Do Not Disturb
Hold
Call Parking
Intercom & Paging

Networking

Managed Tech Support Access
Network Access Control
Automatic IP Blocking
Strong Passwords
Easy Network Setup

Voicemail

Custom Voicemail Greetings
Flexible Voicemail Access
Voicemail Blast Groups
Automatic Voicemail Setup
Voicemail Control
0 Out of Voicemail
External Voicemail

Maintenance

Automated Software Updates
Error Logs
Automated Backups
Automated Hardware Upgrades

Reporting

Queue Reports
Call Logs
Scheduled Reports
Queue Logs
Call Reports
Queue Status
Concurrent Calls Report

Conferencing

Conference Via Handset
Meet Me Conference Center
Simple Conference Room

Globalization

Manage Sounds in Multiple Languages
Flexible Language Support
Language Sound Packs
Flexible Date Formats

Presence & Collaboration

Organized Phonebooks
Chat
Switchboard Presence

Faxing

Outgoing Fax Options
One Fax License Included
Incoming Faxes
One Number for Voice & Fax

Subscriptions

Software Updates
Email Support
Response Target of 24-hours M-F
Response Target of 4-hours M-F

Hardware

Mirrored Hard Drives
Redundant Power Supplies
Ideal for 400 Users
Supports up to 75 Concurrent Calls
Supports up to 20 Concurrent Call Recordings
Supports up to 30 Concurrent Conference-Participants
Ideal for 150 Users
Supports up to 45 Concurrent Calls
Supports up to 10 Concurrent Call Recordings
Supports up to 15 Concurrent Conference-Participants
Ideal for 30 Users
Supports up to 12 Concurrent Calls
Supports up to 5 Concurrent Call Recordings
Supports up to 5 Concurrent Conference-Participants
Optional Cold Spare
Rackmount Hardware
Desktop Appliance
Wallmount Appliance