Asterisk Support Options


from the maintainer's of the Asterisk Open Source Project.

For organizations deploying Asterisk, Digium provides peace of mind through a range of support offerings. These Asterisk support offerings are available whether the customer is using open source or commercially-licensed Asterisk versions. Digium's Asterisk support services are suitable for OEM, enterprise, large and small businesses. Developers and administrators can rely on the expertise of Digium, the company that created Asterisk, for solutions to their problems.

Digium's support services for Asterisk are provided in five separate offerings for "Core" components of current LTS versions of open source Asterisk. For more information about Core components of Asterisk, please see the Asterisk Module Support States wiki page. Support Levels 1 & 2 are suitable for deployments of a single server. Levels 3 & 4 are suitable for customers that have deployed a number of servers running Asterisk. Support Service Levels 1 through 4 are incident-based and are provided as best-effort, without Engineering support, for customers that require assistance with installation, configuration and systems operation issues.

Support Level 5, suitable for OEMs and enterprises, is reserved for companies that require a Service Level Agreement (SLA) and Engineering support. SLAs are negotiated based on the particular needs of the customer, and include guaranteed response and resolution times. Customers who want to engage Digium for Level 5 SLA support must utilize the open source "Certified Asterisk" branch of Asterisk. For more information about the Certified branch of Asterisk, please see the Certified Asterisk page.

For more information about Asterisk Support Levels 1-4, please visit Digium's Support Entitlements Chart or download the Asterisk Support Agreement. For more information about Digium's Level 5 support offering with guaranteed Service Level Agreement and Engineering support, please contact the Digium Sales department.

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Support FAQ

Q: Is there a comparison available between Digium's various Asterisk Support offerings?

A: Yes. An Asterisk Support Offerings chart is available.

Q: Does Digium offer SLA guaranteed support for Asterisk?
A: Yes. Digium offers SLA guaranteed support, to SLA-entitled customers, for the Certified Asterisk branches.  Digium does not offer SLA guaranteed support for other branches or releases.
 
Q: What hours are Asterisk support available?
A: Support is available, depending on your agreement, twenty-four (24) hours a day, around the clock.
 
Q: What languages and/or geographies does Digium support?
A: Digium's support is provided in English and worldwide coverage is provided.
 
Q: Can I get one support agreement to cover my entire Asterisk-based communications infrastructure?
A: Yes.

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